Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool.
RETURN | EXCHANGE POLICY
5 days Free Returns for wrong items,damaged goods due to production and quality control errors
other than that we do not accept any returns.
No Money Returns, we will exchange it with the same products or equivalents
Buyer should video recording when receiving and before opening package and keep recording until products is taken out , if no video recording all claims will be rejected
We will compare claim video from buyer with packaging video from our delivery department
Buyer should notice us before returning
Buyer should contact us immediately or within two business days (2 days) and we will give further instructions
Buyer must indicate product mistake using photos and videos
Buyer will pay for all shipping fee
Seller is not responsible for lost or damaged during shipping delivery
Buyer must return the package using FEDEX,DHL or TNT
Shipping fees are non-refundable
Returns with missing paperwork or product will not be processed.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
- Package your item(s) securely in the original packing materials. please include any paper works,documents, diamond,gemstone reports.Returns with missing paperwork or product will not be processed. For security reasons, do not write KIMFOOK or mention Jewelry anywhere on the outside of the box. we will give you further instructions via email
- Buyer will pay for all shipping fee and custom duties taxes , we will deduct from the remaining credit
- Return Address : PT. Moissa Internasional Emasindo, Jalan Gedung Brooklyn, Tower A (WEST) Lantai 9 Alam Sutera, Serpong Utara 15320, Pakualam, Kec. Serpong Utara, Kota Tangerang Selatan, Banten 15320, phone 0811935589
- PAY ATTENTION !! CONTACT US BEFORE SENDING RETURN PACKAGE !! OTHERWISE WE WILL NOT ACCEPT THE RETURN PACKAGE !!
we use 3 layer of packaging, Outer Box – Gift Box – Jewelery Box with bubble wrap and anti tamper sticker,it’s secure enough for your package . and If a package or item delivered to you arrives damaged, please refuse the shipment or email us [email protected],and please take a photo with the courier/shipping expedition for documentation . Please retain all packing materials unless instructed otherwise by KIMFOOK. Claims for damaged or missing items must be reported immediately or within two days (2days) of receipt of your order.
KIMFOOK is not responsible for lost or damaged during shipment delivery, you should file a claim to shipping courier
it is advised to use FEDEX,DHL or TNT for fully insured package